How ProHealth Physicians drove high patient volume
ProHealth Physicians, part of Optum, is Connecticut’s leading community-based medical provider. Facing low patient volumes and staff shortages after COVID-19, it partnered with Optum to improve patient engagement.
Optum® Patient Access and Engagement provided online self-scheduling for new and existing ProHealth patients. By transforming the digital experience, ProHealth drove more than 5 new patients per provider per month while improving administrative efficiency for staff.
Read this case study to:
- Learn how Patient Access and Engagement improves access to ProHealth providers online, driving more bookings from new patients
- Understand how care delivery organizations can use patient engagement strategies to attract new business and rebound revenue
- See how online scheduling helps patients set their preferences and uses artificial intelligence (AI) to match them with the right provider
Related healthcare insights
Article
Optum is honored to be recognized as a Leader in the Everest Group RCM Platforms PEAK Matrix Assessment for 2025, highlighting our comprehensive RCM solutions.
Case study
Learn how Southwest Medical Associates (SMA) used the Optum platform to automate vaccine scheduling and reminders for both shots at once.
Case study
Learn how a rural health system achieved an ideal patient experience and increased bookings with digital scheduling.